IT Maintenance & Auditing Technician - Local Candidates Only
Company: CTMS
Location: Akron
Posted on: April 17, 2024
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Job Description:
At CTMS, we understand that it's not just about the technology;
it's about the people behind it. Our commitment to exceptional
customer service sets us apart from the rest. We believe in
fostering a supportive and collaborative environment where your
skills and ideas are valued.
CTMS, a leading Managed Service Provider (MSP) has a mission to
provide superior quality and unparalleled customer service in all
aspects of our business.-- We are seeking a Full-Time IT
Maintenance and Auditing Technician in our Technical Department to
provide internal support for service contract clients. Full-Time IT
Maintenance and Auditing Technician candidates should have a mix of
IT infrastructure management and monitoring skills and be
passionate about technology and helping people. We support both
Macs and PCs, BYOD, printer, faxes, copiers, etc. Strong
Organizational skills are a must!
Qualified IT Maintenance and Auditing Technician Candidates must
live in the greater Akron, Ohio area.
The duties of an IT Maintenance and Auditing Technician include,
but are not limited to:
1.) Conduct real-time monitoring of IT infrastructure to identify
potential issues, performance bottlenecks and security threads.
2.) Create and maintain comprehensive documentation of
configurations, processes and procedures.
3.) Generate regular reports on system and network health,
performance and security management and IT teams.--
4.) Asset Inventory: maintain an accurate inventory of IT assets,
including hardware and software, and ensure alignment with
licensing and compliance requirements.
5.) Alert Management: respond to alerts generated by tools, analyze
root causes and implement corrective actions or escalate issues to
appropriate teams.
6.) Top notch customer service.
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CTMS offers many benefits, including but not limited to:
Medical
Dental
Vision
401(k) with company match
Mileage reimbursements
Expense and phone reimbursements
Bonus Opportunities
The salary range for the RMM Technician position is
$38,000-$45,000, commensurate with experience.
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Equal Opportunity EmployerCTMS provides equal employment
opportunities for all employees and applicants for employment
without regard to their race, color, religion, national origin,
gender, age, veteran status, disability, sexual orientation, gender
identity or any other classification protected under applicable
federal, state or local law.
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Minimum Requirements for the IT Maintenance and Auditing Technician
position includes:
Bachelor's degree, IT certifications or equivalent of 5+ years in
strong customer service skills.
Proven experience in IT infrastructure management and
monitoring.
Familiarity with tools such as ConnectWise Automate, SolarWinds
N-central, or similar platforms.
Strong troubleshooting and problem-solving skills.
Understanding of IT security principles and best practices.
Experience with scripting languages (e.g., PowerShell) for
automation is a plus.
Effective communication skills for remote collaboration.
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This role is well-suited for a tech-savvy professional who excels
in remote IT management, possesses strong analytical skills, and is
adept at leveraging RMM tools to ensure the optimal performance and
security of IT systems in a distributed environment.
Compensation details: 38000-45000 Yearly
SalaryPI4154c7062650-25660-33540094
Keywords: CTMS, Cuyahoga Falls , IT Maintenance & Auditing Technician - Local Candidates Only, Professions , Akron, Ohio
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