Residential Window Service Technician

Company: Associated Materials
Location: Cuyahoga Falls
Posted on: January 15, 2022

Job Description:

Company Description
Associated Materials a federally designated "essential business" is the parent company for leading residential building product brands such as Alside, Gentek, Revere, Alpine and Preservation. With a legacy of over 70 years in business, we create, develop, manufacture, extrude and distribute beautiful siding, windows and more throughout our network of North American company-owned distributors.Headquartered in Cuyahoga Falls, OH, Associated Materials has over 4000 employees across its U.S. and Canadian manufacturing footprint and our extensive North American distribution center network (120+ locations!). We are a charter member of the Vinyl Siding Institute, the American Association of Architects, the National Association of Home Builders, and the National Association of the Remodeling Industry.This combination of established brand recognition, manufacturing capacity and distribution reach makes for an exciting and rewarding employment value proposition. Join us, and discover the next step in your career journey.
Job Description
The Residential Window Service Technician at AM is responsible for the service of window field complaints in the Great Lakes region. The Residential Window Service Technician is responsible for managing his/her own schedule with customers, and enhancing the customer experience by providing exceptional service, training, and support. The Residential Window Service Technician will work directly with the Regional Sales Manager to make sure customer needs and expectations are met.DAY-TO-DAY RESPONSIBILITIES:

• Serve customers in the Great Lakes Region of the US with integrity (states of OH, PA, MI, KY, WV, and IN)
• Visit regional Window World locations bi-monthly to improve service
• Objectively assess and evaluate windows against design and manufacturer specifications. Check window displays to ensure proper operation, cleanliness, and current design and models
• Provide window and siding installation seminars and aid in the creation of training materials. Independently perform field inspections as required and train others in the process.
• Review window parts kits to ensure that they are complete and current
• Review outstanding service issues and visit job sites to resolve service issues
• Visit in-progress window jobs and review installation techniques
• Provide feedback regarding store owner, operations manager, and installer performance
• Complete Service Tech Call Reports and expense reports every week.
• Trouble shoot problem jobs for WW locations and give feedback and techniques on how to fix the issue.
• Determine if issues are window or installation driven and report findings in a detailed and fact-based manner. Provide feedback to the company regarding customer and installer performance.
  Qualifications
  QUALIFICATIONS:
  • Minimum of 3 years' experience within building materials
  • Travel 4 days a week
  • Basic Computer Skills
  • Good Communication skills, written and oral
  • Self-motivated and able to manage own schedule
  • High School diploma or equivalent
  • Valid Driver's License
    Additional Information
    All your information will be kept confidential according to EEO guidelines.Recruiters: Please note that Associated Materials, Alside and any of its affiliated companies does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities. Any unsolicited information sent to AMI or any of its employees will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have authority to engage or authorize recruiting services. Any questions regarding recruiting services of any kind must be sent to jobs at associatedmaterials dot com.#Indeed - Associated

Keywords: Associated Materials, Cuyahoga Falls , Residential Window Service Technician, Professions , Cuyahoga Falls, Ohio