Support Specialist
Company: Leaf Home
Location: Hudson
Posted on: September 24, 2024
Job Description:
Job DescriptionJob DescriptionAt Leaf Home people are at the
heart of everything we do, and we've crafted a team of the very
best to ensure we make a difference. We are the largest home
services company in North America with four different business
units with award-winning product offerings. Our Inside Sales
Representatives are the foundation of our winning team. Read more
below to find out why Leaf wants to be YOUR company.What's in it
for you?
- No Cold Calling –All leads the customer has asked US to contact
THEM!
- No Experience Necessary – desire to win every day is
required!
- Weekly Performance Focused Pay – base hourly rate + unlimited
incentive based on daily, weekly, monthly goals…top agents make
$30+ per hour…we win together, the better we do, the more you
make
- Free Benefits – Heath, Dental, and Vision are FREE for
employees! Our company paid plans also offer low co-pays and low
deductible too! Gym reimbursement is also included!
- Meals – No such thing as a free lunch…almost…we provide fresh
meal delivery at under $5 per meal
- Casual Dress – Be comfortable while taking with potential
customers
- Training & Advancement – All of your training is paid and
Growth equals more opportunity for all employees – our leadership
team is developed from within!
Position Summary: Agents are
responsible for speaking with potential customers regarding their
product needs and scheduling the customer for a sales consultation.
Customer leads are generated through multiple lead generation
channels including, but not limited to, event marketing, digital
ads, radio, and television.Essential Duties and Responsibilities:
- Focus efforts on maximizing lead conversion from initial
contact to set appointment
- Use learnings from comprehensive training program to
successfully set customer leads
- Initiate outbound calls for digital advertisement sales leads
generated
- Answer inbound calls received through multiple lead generation
channels in a prompt and professional fashion
- Serve as initial point of contact for potential customer via
phone and email
- Review information provided by customer to confirm accuracy,
determine availability for in-home sales consultation
- Overcome objections from potential customer regarding
scheduling, cost, etc. to schedule sales consultation as soon as
possible
- Document and update customer interaction within customer
relationship management (CRM) system
- Promote teamwork through consistency, reliability and group
cohesivenessExperience and Minimum Qualifications:
- High School Diploma or equivalent
- Ability to learn sales systems and processes for inside sales
center
- Ability to juggle various work activities
- Ability to thrive in a fast-paced, high-energy,
team-oriented
- Apply active listening skills through the ability to comprehend
information presented and respond thoughtfully.
- Detail-oriented and can focus on the task at hand,
- Excellent verbal and written communication skills are required
for communicating with internal and external parties
- Holding oneself responsible and being self-driven in
accomplishing business goals, adhering to policies and being
responsible for one's own actions, performance, and decision
- Proficiency using Microsoft Office Suite (Outlook, Word, Excel,
PowerPoint, Project, and/or Access)
- Must be legally authorized to work in country of employment
without sponsorship for employment visa status (e.g., H1B
status)Leaf Home Core ValuesOur vision is to continue to be the
leading innovator of direct-to-consumer home safety and improvement
solutions. TNT - Today, Not Tomorrow. By being cognizant of the
present, attacking problems, and presenting ground-breaking
solutions today, our team strives toward a better
tomorrow.Diversity and Inclusion StatementLeaf Home is committed to
creating a diverse environment and is proud to be an equal
opportunity employer. We strive to create an environment that
embraces differences and fosters inclusion.Equal Opportunity
StatementLeaf Home will recruit, hire, train, and promote persons
in all job titles without regard to race, color, ancestry, national
origin, gender identity or expression, sexual orientation, marital
status, religion, age, results of genetic testing, veteran status,
or physical/mental disability (except where the disability prevents
the individual from being able to perform the essential functions
of the job and cannot be reasonably accommodated in full compliance
with the law).
Keywords: Leaf Home, Cuyahoga Falls , Support Specialist, Other , Hudson, Ohio
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