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Product Support Specialist

Company: Securitas Electronic Security
Location: Cuyahoga Falls
Posted on: June 19, 2022

Job Description:

Securitas Electronic Security, Inc. (SES) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world. - - - SES offers a full portfolio of video, access, intrusion, fire and integrated systems and" -services. As a leading systems integrator and alarm monitoring company, we deliver the SES Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets. - Position Summary: Specialists provide direction, effective communication and outstanding customer service for contract vendors and employees in sometimes stressful situations and maintain a professional composure at all times while gathering key information about alarm systems, video systems and additional security related hardware. Through this process, Operations Specialists engage Protective Services, GIS, ANS, Corporate Workplace, and other groups as required to mitigate and bring resolution to incidents reported to SOACC. - Essential Functions: Alarm Systems programming - 35% Ensure that all applicable alarm systems are programmed correctly so they will communicate with the appropriate incident response team when a life or asset safety situation arises. Meet all objectives of the operations program operating within a stable workforce of engaged, cooperative, spirited and well coached team of professional employees Participate in ongoing cross training and career development activities Engagement of appropriate support resources during technology issues or outages Liaison between SOACC and LOB to provide assistance and timely resolution for routine issues Maintain compliance with LOB policies and procedures to include work schedules and timekeeping routines as directed by their managers Add, remove, modify and manage system configurations, user profiles, and action plans for all security systems in the Corporate Security Operations Command Center Alarm Systems implementation and maintenance support - 35% Work in a partnership capacity with contract vendors to ensure that all physical security equipment is healthy and is ready to be utilized in the event of a security issue occurrence at any of our facilities Ensure thorough and correct setup of BAC physical security equipment while contract vendors are performing updates onsite Respond to calls for security service from customers, employees, vendors, and contract agents of the Bank - Receive and process service calls for all security equipment throughout the organization. - Document all updates to service and implementation statuses of BAC alarm equipment as they are completed by contract vendors or team members Security Systems Network Administration - 20% Work in a partnership capacity with contract vendors to ensure that all physical security equipment maintains healthy communications on the Bank's Network. Liason between SOACC and GIS on issues regarding Network Security of Security Devices. Engage Network Management partners when critical Network issues impacting Security equipment occur. Monitor and support resolutions to Network disruptions. Investigate security device implementation and sanction the allowances of devices housed on the internal Bank Network. Document critical events impacting network communication of security devices and the updates leading to and including problem resolution. Other - 10% Attend training classes and team meetings as appropriate to develop proficiency in security procedures, administration, security compliance, auditing and other related areas. - Complete BAC mandated training on a variety of key subjects in a timely manner Perform other projects or special assignments as required Required Skills/Qualifications Minimum of an Associate's degree in Criminal Justice or an IT related field or at least 3 work experience in an Operations setting with programming responsibilities Must be highly organized and can handle several tasks concurrently and prioritize work appropriately. - Ability to work in a team environment is essential. - Ability to work flexible shift schedules. Ability to accurately identify issues, implement effective resolutions and/or make recommendations and appropriately elevate to senior management. - The Operations specialist must be flexible, energetic, and willing to take ownership for work performed and decisions made during the course of duty. - High degree of professionalism with a service-minded attitude Strong attention to detail Effective interpersonal, communication and writing skills Rapidly analyze complex alarm and incident information from systems used by SOACC and maintain proficient operational knowledge of these systems as technology advances. Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Ability to execute on approved business strategies with appropriate management support - Perform other functions as required for successful operation of the organization - Desired Skills 3 years of experience in a corporate security role, and a basic understanding of security system technologies (alarms, video, and access control). - Proficiency in MASterMind Alarm Monitoring, RemoteLink, Verint Video Monitoring, NICE and Crystal Report Writer software Demonstrated proficiency in digital video management, video systems, intrusion, and access control management. Versed in Microsoft SharePoint site usage Exceptional communication and organizational skills - SES offers comprehensive benefits including: - Highly competitive salary - Medical, Dental, Vision, and Life Insurance - Company Paid Short Term and - Long-Term -Disability - Paid vacation, - holiday -and sick time - - 401K with 60% Match up to 6% of salary - - Employee assistance programs (EAP) - Company training programs - Employee growth - opportunities - - Leadership development programs - Educational assistance - Home security discount program - - Wide variety of employee discounts on travel, equipment, and more! - - Securitas Electronic Security is an Affirmative Action/Equal Opportunity Employer.

Keywords: Securitas Electronic Security, Cuyahoga Falls , Product Support Specialist, Other , Cuyahoga Falls, Ohio

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