The Spectrum Store Manager is responsible for building a highly
successful sales, retention and customer care culture inside their
store. Actively and consistently supports efforts of their teams to
engage customers in a retail environment and drive the sale of
Spectrum product and services. Consistently demonstrates excellent
leadership and coaching skills to create a motivated work
environment where employees can excel.
MAJOR DUTIES AND RESPONSIBILITIES
Leads an Assistant Manager and team of sales professionals,
motivating and engaging them to meet and exceed their sales goals
and customer care metrics, while delivering a clean, organized and
fully operational retail experience for all customers and
Ensures sales teams are retaining customers through positive
customer relationship building, diffusing customer escalations,
utilizing strong listening skills and probing techniques to
overcome objections and save/upgrade customers.
Ensures their store meet Spectrum brand and merchandising
expectations and that a thriving culture of customer care exists at
their store locations.
Responsible for new product and merchandising launches within
their scope of responsibility.
Utilizes strong assessment skills to continually inspect
everything from the sales behaviors to the product knowledge of
their assistant manager and sales teams and partners with
leadership on change efforts as needed.
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
Provides subject matter expertise on all store functions,
including the Spectrum Store Customer Experience (SSCE), Spectrum
products, pricing plans, promotions, service features and visual
standards, as well as those of competitors.
Consistently meets or exceeds operational and expense management
standards, including store appearance, inventory and appropriate
levels of staffing, while minimizing or eliminating losses to the
company in their location.
In partnership with Area Manager, builds employee engagement and
a high performing team by recruiting, training and retaining the
best talent within their span of control.
Provides coaching, feedback and directions to their teams to
empower them to achieve their key performance metrics through
multiple forums; one-on-ones, team huddles and department
Creates an environment of continuous learning, role playing and
development where employees are able to enhance their skills and
maximize their potential and success through coaching, training,
and objective performance management, including the progressive
Maintains strong working relationships with leadership, the
operations team and peers, working as a team to build a culture of
Implements and enforces cash management policy, work order
controls and completing timely audits of their Spectrum store.
Provides guidance, monitors and manages strict enforcement of
all company policies and procedures, including active participation
in Charter's EEO program.
Evaluates and analyzes the impact of business events on their
Spectrum Store activity, responds accordingly and provides
leadership with frequent updates on key events.
Assists with Area Manager; functions and performs other duties
as requested by management necessary.
* Ability to read, write and speak the English language to
communicate with employees, customers and suppliers, in person, on
the phone and by written communication in a clear, straight-forward
and professional manner * Proven ability to build a strong sales
culture and high-performing team, while demonstrating strong
customer orientation * Build good partnerships within all areas of
the organization by exhibiting excellent interpersonal leadership,
influencing and presentation skills * Significant time working
inside a destination-style shopping environment * A proven ability
to lead others and motivate them to succeed in a goal and incentive
based work environment * Solid experience in launching and managing
multiple projects simultaneously and providing status updates on
their success * History of identifying trends and risk and
effectively communicating those to their leaders * Detail oriented
and a good problem solver * Ability to prioritize, organize
effectively and work independently * Proven ability to handle
change management * Articulates a passion for delivering a great
customer experience during multiple roles in their career * High
comfort level with personal technology, such as mobile devices and
personal video platforms * Knowledge and ability to use computer
and software applications
Bachelor's Degree or equivalent work experience
Ability to make qualitative judgments
Experience in implementing sales training and employee
Knowledge of identifying trends, risks and communicating those
RELATED WORK EXPERIENCE
3-5 years: Management experience
1-3 years: Telecommunications/wireless experience
5-7 years: Sales/Customer Service experience
Exposure to moderate noise level
Work hours and travel to multiple locations as business needs
Handle a physically demanding job, lifting up to 35 lbs.
Stand for prolonged periods of time
Professional attire and appearance
Valid driver's license and ability to meet Charter's motor
For more information on Spectrum's benefits, please click
The health and safety of our employees and candidates is very
important to us. Spectrum has adopted virtual mobile recruiting
tools that allow us to continue meeting new candidates. We look
forward to "virtually" meeting you.
The Spectrum brands (including Spectrum Networks, Spectrum
Enterprise and Spectrum Reach) are powered and innovated by Charter
Communications. Charter Communications reaffirms its commitment to
providing equal opportunities for employment and advancement to
qualified employees and applicants. Individuals will be considered
for positions for which they meet the minimum qualifications and
are able to perform without regard to race, color, gender, age,
religion, disability, national origin, veteran status, sexual
orientation, gender identity, or any other basis protected by
federal, state or local laws.