Customer Service Representative

Company: Associated Materials
Location: Cuyahoga Falls
Posted on: May 25, 2023

Job Description:

Company Description

With new ownership and supportive leadership at the helm since early 2022, Associated Materials is embarking on a transformation to maximize our potential through investments in people, operations, and brands.

If you want to be part of a company where your ideas and input are more than just encouraged-they're valued-this is the place for you. At Associated Materials, you will be part of the change, and your contributions will provide an immediate and lasting impact, helping us achieve what's possible.

Job Description

$18.00 Plus per hour based on experience!

Work from home option after 90 day training period.

The Customer Service Representative serves as the end point of contact for customers and is responsible for seeing that customer issues are resolved to completion. The Customer Service Representative serves as the customer advocate and has a passion for meeting and exceeding our customer's expectations. Through the use of excellent communication and by building a reputation for following through on commitments, this role plays a very important part in the success of our customers and of Associated Materials.

DAY-TO-DAY RESPONSIBILITIES:

• Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.
• Assist in Customer onboarding; through initial reach out and process review. Walk new customers through "How we do business"
• Investigates issues and prepares/processes credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
• Provide current pricing information as needed.
• Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries.
• Proactively build customer relationships through outbound check-in calls.
• Maintain accurate and current product offering and lead time information.
• Notify customers and sales representatives of potential missed shipments and revised dates well in advance of missing the original promise date.
• Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.
• Learn each function of the department, as applicable. Qualifications
  
  EDUCATION AND EXPERIENCE:
  • 3+ years customer service experience required.
  • Must be hardworking and energetic with the ability to handle a large volume of calls
  • Deadline & detail oriented.
  • Strong communication and follow through skills.
  • Professional phone and email etiquette
  • Ability to react well under pressure
  • Must be dependable, with a strong sense of urgency
  • Demonstrate the Associated Materials Core Behaviors:
    
    • Customer Focus
    • Results Oriented
    • Leader of Positive Change
    • Precision
    • Business Acumen
    • Problem Solving
    • Initiative
    • Effective communicator
    • Job Knowledge
      • Have a good working knowledge of Sales Force and AS400 is a plus.
        
        Additional Information
        
        Associated Materials is a leader in exterior building products for residential and commercial remodeling and new construction markets. We produce vinyl windows, vinyl and composite siding and accessories, and metal building products-and distribute other essential building products to ensure customers find everything they need for their exterior.
        
        Headquartered in Cuyahoga Falls, Ohio, more than 4,000 associates across North America support Associated Materials. We operate 11 manufacturing facilities and more than 100 Alside and over 20 Gentek supply centers across the United States and Canada. Through our unique combination of award-winning products, manufacturing and distribution operations, installation solutions, and support services, the opportunities at Associated Materials are endless!
        
        Associated Materials is an equal opportunity employer.
        
        #LI-MA1

Keywords: Associated Materials, Cuyahoga Falls , Customer Service Representative, Hospitality & Tourism , Cuyahoga Falls, Ohio