Customer Service Representitive
Company: Creative Financial Staffing
Location: Cuyahoga Falls
Posted on: January 16, 2023
Job Description:
Summary/ObjectiveThe Customer Service Representative is
responsible for providing excellent service to internal and
external customers by effectively communicating and using in-depth
knowledge of company products and programs. This position
contributes to the quality and productivity of Customer Service and
the achievement of sales goals by efficiently handling sample
requests, sales orders and bonding trails when dealing with
customer queries, fielding calls and handling website
activity.Essential Functions
- Services customer needs on quotes, samples, production
products, pricing, and delivery
- Processes sample requests for assigned accounts and
prospects
- Communicates and updates accurate lead times to
customers
- Champions the bonding trial request process
- Coordinates in-house activities necessary to satisfy customer's
needs
- Provides feedback to customers regarding delivery and status of
orders
- Emails shipping documents to customer
- Makes follow up contact with customers with tracking
information
- Provides advance shipping notices and tracking
information
- Facilitates meetings between Customer Service and
Sales
- Assists Sales and Accounting departments as needed
- Enters orders into the company's ERP system
- Responds to requests for information from internal and external
customers
- Assists with updating and maintaining customer information in
ERP in system
- Reviews terms and conditions related to customer purchase
orders
- Completes special projects assigned by the Customer Service
Manager
- Supports health and safety initiatives, including good
housekeeping at all times
- Performs other duties as assigned by management
Education/Experience/Skill Requirements
- High School graduate or equivalent; Associates or Bachelor's
degree in Business or related field preferred
- Minimum of three years recent customer service experience in a
manufacturing environment and/or dealing with a highly engineered
technical product
- Excellent communication skills, including active
listening
- Proficient with Microsoft Office, experience with ERP systems,
and the ability to learn new software
- Attention to detail with the ability to work well in a
fast-paced environment
Physical Demands
- Sedentary role with occasional standing.
- The ability to lift files, open filing cabinets and bend or
stand on occasion.
- Frequent use of arms, hands and fingers to operate a computer
keyboard, mouse, and to use office equipment.
- Regular exchange of information with the Sales team and
customers to obtain accurate information by listening, talking and
recording.
- Occasional lifting and/or moving items weighing up to 25
pounds.
- The ability to travel on a limited basis
Timing is everything. Whether you are aggressively in a job search
or simply passive and looking for the ideal position, we would like
to have the chance to share our opportunities with you. We
specialize in the placement of Accounting and Finance
professionals. Please contact me for more information about this
role as well as other opportunities.
For immediate and confidential consideration reach out to me, Emily
Rucktaschel, at erucktaschel@cfstaffing.com or
330.752.0300#CFSJAN2023CB2
Keywords: Creative Financial Staffing, Cuyahoga Falls , Customer Service Representitive, Hospitality & Tourism , Cuyahoga Falls, Ohio
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