Senior Manager Waiver Services

Company: New Avenues to Independence, Inc.
Location: Cleveland
Posted on: January 15, 2026

Job Description:

Job Description Job Description Description: Are you ready to make a real impact in the lives of individuals with disabilities? Do you have a passion for helping others reach their fullest potential? If so, New Avenues to Independence is looking for someone just like you to join our team as a Senior Manager Waiver Services Position Overview: The Senior Manager Waiver Services is responsible for programmatic development and oversight to a caseload of homes, individuals served, and a team of employees who provide direct services. The Senior Manager Waiver Services makes certain that the quality of services provided is exceptional and at all times ensure the health and welfare of individuals served by New Avenues to Independence. Demonstrates and practices New Avenues values. Responsible to promptly report to supervisor any circumstances that negatively affect the health, safety, or well-being of clients, staff, the agency or its property and equipment. Responsibilities: Responsible for the completion, implementation, development and documentation of both the ISP and Behavioral Support Strategies for individuals served. Ensure identification and achievement of positive programmatic outcomes for all individuals in the following areas: Specific individual outcomes from the ISP Community inclusion Behavioral Support Strategies, medical needs and medication management Program growth by filling the bed vacancies and expansion of services per established perimeters. Maintain effective relationships with team members to ensure the following: Effective training and evaluation of Program Developer’s job performance Frequent and relevant in-home rotations which include on-site training and QA’s on both weekdays and weekends. On-Call rotation Ensuring the accurate and timely completion of both the CPT&PAWS contracts for individuals served. Maintaining an ongoing dialogue with County Support Administrators and guardians regarding ISP and Behavioral Support Strategies outcomes as well as health and welfare concerns. Obtains program specific training/certificates (ex. Medication Administration, CPR/FA, DODD certifications, etc). Requirements: Qualifications: Bachelor’s degree (B.A.) in a related field required; Master’s degree preferred. Minimum of five (5) years prior experience in program management and development. Minimum of two (2) years experience with individuals with IDD. A valid Ohio driver’s license with 4 points or less on the individuals BMV driving record Auto Insurance

Keywords: New Avenues to Independence, Inc., Cuyahoga Falls , Senior Manager Waiver Services, Healthcare , Cleveland, Ohio