Customer Service Representative (CSR) - Background Clearance Investigations
Company: Maximus
Location: Clarion
Posted on: June 28, 2025
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Job Description:
General information Job Posting Title Customer Service
Representative (CSR) - Background Clearance Investigations Date
Monday, June 9, 2025 City Boyers State PA Country United States
Working time Full-time Description & Requirements At Maximus, we’re
proud to be celebrating our 50th year in business, with strong
financial performance — including $1.4B in revenue this quarter and
15% growth in our Federal services group. We’ve also been
recognized as a Washington Post Top Workplace and a VETS Indexes 5
Star Employer in 2024 Maximus Federal is proactively seeking top
talent in anticipation of a potential upcoming contract with the
Department of Defense (DoD). This project is currently in the
bidding phase, and we’re eager to consider strong candidates who
may be a great fit for this opportunity. Why Join Maximus? Becoming
part of Maximus means joining a team that offers: Comprehensive
benefits, including medical/dental/vision, paid time off, and more
Opportunities for career advancement and professional development A
collaborative, respectful work environment with supportive
leadership and mentorship This position would be full-time and
onsite in Boyers, PA and requires an active Secret clearance.
Essential Duties and Responsibilities: - Provides customer service
for basic and routine inquiries and problems via multiple possible
channels (i.e. telephone, emails, web chats, or written letters). -
Calls are predominantly routine, but may require deviation from
standard screens, scripts, and procedures. - Uses computerized
system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends,
processes, procedures, and training. - May respond to customer
inquiries by referring them to published materials, secondary
sources, or more senior staff. Job-Specific Essential Duties and
Responsibilities: - Manage and communicate with Agency contacts and
background investigators on case status and processing needs for
scheduled cases. - Reports to the Department head or Team Lead. -
Receive, analyze, comprehend and respond to information inquiries
and service requests (SR) via telephone, emails, fax, postal mail
and online/internet. - Communicate missing case data/information to
agencies. - Prepare and send background investigation notices to
agencies when applications don’t meet the requirements of federal
guidelines. Job-Specific Minimum Requirements: - Active Secret
clearance - High School diploma or equivalent with 1-3 years of
work-related experience - Ability to go on-site to location within
Boyers, PA Minimum Requirements - High School diploma or equivalent
with 6 months of customer service experience. - May have additional
training or education in area of specialization. Preferred Skills
and Qualifications: - Preferred but not required: 1-2 years
background investigation CSR experience - Ability to work as part
of a team. - Problem/situation analysis. - Detail oriented. -
Ability to meet deadlines. - Attentiveness. FEDDODBPS techjobs
clearance EEO Statement Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color,
religion, sex, age, national origin, disability, veteran status,
genetic information and other legally protected characteristics.
Pay Transparency For positions on this contract, Maximus will pay
the prevailing wage rate for the location in which the employee is
working, as determined by the Department of Labor. That wage rate
will vary depending on locality. An applicant's salary history will
not be used in determining compensation. Minimum Salary $ 19.11
Maximum Salary $ 19.11
Keywords: Maximus, Cuyahoga Falls , Customer Service Representative (CSR) - Background Clearance Investigations, Healthcare , Clarion, Ohio
