Customer Service Representative (Benefits/Insurance) - Remote
Company: A-Line Staffing Solutions LLC
Location: Pittsburgh
Posted on: June 27, 2025
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Job Description:
Remote Benefit Customer Service Representative – Read Full
Posting Before Applying We are excited to share a fully remote
opportunity for a Benefit Customer Service Representative role.
Please read this entire posting carefully incomplete applications
will not be considered. Important Application Details Application
Review Timeline: You may not be contacted immediately. Please be
patient—outreach is expected by the end of June or early July, with
start dates beginning in August. Location Requirement: While the
role is remote, you must reside within 1 hour of the city listed in
the job posting. You will be required to come onsite on Day 1 for a
brief orientation and to pick up equipment. Pay Rate: $16.50 -
$18.75/hr (contract) – location-based pay set rates This is a
contract-to-hire opportunity (4–6 months initially) with a high
potential for permanent placement based on performance and
attendance. To Apply Submit Your Resume: Send your most up-to-date
resume to kgregory@alinestaffing.com . Ensure that all job titles,
start/end dates (MM/YYYY), and education details are 100%
accurate—all information will be verified. Only list the highest
level of education completed (High School Diploma or GED required
at minimum). Video Interview via HireVue: You will receive an email
invitation to complete a self-recorded video interview. Please take
this seriously—dress professionally, record in a quiet, private
location, and answer all questions thoroughly. This video will be a
major part of the hiring decision. Start Dates & Training Initial
training classes will begin on: August 18th New classes will start
each Monday through October with the opportunity to submit you to
any following class if not hired upon first preference Time-off
requests are not permitted within the first 90 days. If you
anticipate extended time off, you will not be considered. Position
Summary As a Benefit Customer Service Representative, you will
assist clients with their healthcare and/or pension benefit plans
via phone, email, and webchat. You’ll begin supporting one client,
and with proven dedication, may be cross-trained on others. Key
Responsibilities Deliver compassionate, accurate, and professional
support across communication channels. Maintain confidentiality in
accordance with HIPAA and data security standards. Simplify complex
benefit information for clients. Use internal tools and plan
documents to resolve inquiries and anticipate client needs.
Schedule & Flexibility Full-time hours during peak season (40
hrs/week) with possible overtime. Off-season hours may vary between
32–40 hrs/week, based on client need. No weekends – Monday through
Friday only! Availability for shifts between 7:00 AM – 8:00 PM (or
5:30 AM – 8:00 PM for some West Coast roles). Qualifications High
School Diploma or GED required. Prior Customer Service or Call
Center experience preferred, but not required. English-speaking
candidates encouraged to apply. Bilingual in Spanish or French?
Earn an additional $0.75/hr (must be fully fluent). If you’re ready
to apply, please email your resume to Kyle Gregory at
kgregory@alinestaffing.com . We look forward to reviewing your
application and potentially welcoming you to the team!
kgregory@alinestaffing.com
Keywords: A-Line Staffing Solutions LLC, Cuyahoga Falls , Customer Service Representative (Benefits/Insurance) - Remote, Customer Service & Call Center , Pittsburgh, Ohio
