Office Coordinator - Akron, OH
Company: Athletico
Location: Cuyahoga Falls
Posted on: May 12, 2022
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Job Description:
Overview:
This role is eligible for a $1000 sign-on bonus. Apply today!
-Greater Purpose and Core Values:Athletico's Greater Purpose is to
empower people, inspire hope and transform lives. We accomplish
this by providing exceptional, progressive, and cost-effective
fitness, performance and rehabilitative services through
personalized care that emphasizes education and prevention of
future injury. This is accomplished through building on our Core
Values of one team, understanding our business, recognition,
people-focused, accountability, continuous innovation and trust and
integrity, which are the foundation for our unique culture.
-Position Summary: Reporting to the Clinic Manager, the Patient
Experience Coordinator is the owner of the patient's first and last
impression and front-office experience and delivers first-class
customer service throughout the patient journey.
Responsibilities:
Essential Duties and Responsibilities: -The below -is not an
exhaustive list of duties and you will be expected to perform
different tasks as necessitated by your changing role within the
organization and the overall business objectives of the
organization.Provide professional, friendly and compassionate
service to all patients and staff in all interactions including
issue resolution, scheduling, new patient onboarding, insurance
verification, and billing.Manage clinic schedule ensuring to match
patient with the best clinician for their needs / injury as well as
optimum patient flow.Provide new patient onboarding including
facility tour, data gathering, and staff introductions. Obtain
verification of patient insurance information and manage patient
insurance requirements and inform patients of insurance benefits
and options for payments on account.Coordinates the communication
of patient progress to physicians, nurse case managers, adjusters
and attorneys.Assist with management of patient expectations based
on clinical findings including frequency and duration of treatment,
progression toward functional goals, and discharge planning. Serve
as a contact for post-care needs.Organizes cultural moments (e.g.,
patient's goal celebrations) in concert with the clinical team to
make sure all patients are recognized and appreciated.Execute and
reinforce administrative and patient experience Standard Operating
Procedures (SOPs) and best practices within the clinic.Provide
general office and clerical support to assigned location.
Qualifications:
Qualifications:Education:High School Diploma or GEDWork Experience:
-Certification/Licensure: Knowledge and Technical Skills:Excellent
customer service skillsProficient with the use of MS Office,
Outlook and ExcelKnowledge of healthcare insurance benefits and
coverage preferredExperience with requesting and managing customer
payments preferredLanguage Skills:Ability to read, write and speak
English proficientlyThe physical demands and work environment
describe here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential function. -Physical
Demands: -Ability to fufill office activities including but not
limited to remain stationary for extended periods of time (i.e.
while working at a desk), stoop/kneel/crough, travel around the
office, communicate with others (verbal and written), and use fine
motor skills including fine hand manipulation and
keyboarding.Ability to see at close range, distance vision,
peripheral vision, depth perception, and the ability to adjust
focusWork Environment: - Consistent with a standard office
environment, noise level is low with little to no extraordinary
environmental factors.Athletico provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. - - This policy applies
to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation and training.
Keywords: Athletico, Cuyahoga Falls , Office Coordinator - Akron, OH, Administration, Clerical , Cuyahoga Falls, Ohio
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